Returns & Refunds

At Kulturlampan you always have 14-day cancellation period from the day you received your item, in accordance with the Distance Contracts Act.

If you wish to return an item, please contact us by email at info@kulturlampan.se and we will help you further with your return.

How to make a return

1. Contact us by email at info@kulturlampan.se and state your order number and which item(s) you wish to return.

2. We will send a return label by email along with information on how to proceed.

3. Attach the return label to the shipment and drop off the parcel at your nearest service point, unless otherwise stated.

4. For larger, heavier or extra fragile items, always contact us before making a return, and we will help you book the correct return shipping.

Conditions for an approved return

For a return to be approved, the item needs to:

• remain unused
• remain unchanged
• returned complete, including any accessories, screws, suspension components, assembly instructions and other parts
• to be returned in its original packaging
• be well packaged in protective outer packaging, in the same way as when
  delivery

Important things to consider

• The original packaging must not be used as outer packaging if there is a risk of it being damaged during transport.
• Packing tape must not be applied directly to the original packaging, as damaged or marked original packaging may affect the value of the item.
• You as the customer are always responsible for ensuring that the item is adequately protected during return transit. If the item or packaging is damaged, incomplete or otherwise handled more than is necessary to determine its characteristics and function, we reserve the right to make a deduction for depreciation in accordance with applicable legislation.

Return cost

For returns within Sweden, the following applies:

• Standard return (smaller parcel): £129
• Larger, heavier or bulky items: charged according to actual return shipping costs
• Pallet goods: always charged according to actual return shipping cost
• Particularly fragile products, such as certain larger light fittings or products made of cast iron, glass or metal, may require special returns handling. Always contact us before returning these products.
  The return cost is deducted in connection with the refund, unless otherwise agreed.

Refund

Once we have received and checked your return and approved both the item and the packaging, we will process your refund.

• Refunds are normally made within 5–10 working days after the return has been processed.
• If you paid with Klarna, we will notify Klarna once the return is approved, and the refund will be handled by them thereafter.
• If you have paid using another payment method, the refund will be made via the same payment method that was used at the time of purchase, where possible.

For questions regarding refunds via Klarna, please feel free to contact them directly.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to goods that:

• has been custom-made or tailored
• made to the customer's special requirements
• have received special adjustments regarding, for example, dimensions, finish, colour, cable, base, metal design or other specification
• has been assembled, installed or used in a way that means the goods can no longer be sold as new

If you are unsure whether your item is covered by the right of withdrawal, you are always welcome to contact us
before return.

Complaints and transport damage

If your item is damaged upon delivery, incorrect or if something is missing from your order, please contact us as soon as possible at info@kulturlampan.se.

For quicker processing, please feel free to attach:

• order number
• a short description of the error
• clear pictures of the product, the packaging and any transport damage

We will of course help you further as quickly as we can.

Contact

If you have any questions regarding returns, your right of withdrawal, complaints or return shipping, please feel free to contact us:
Culture lamp
✉ info@kulturlampan.se