{"id":8338,"date":"2026-04-16T12:42:38","date_gmt":"2026-04-16T12:42:38","guid":{"rendered":"https:\/\/kulturlampan.se\/?page_id=8338"},"modified":"2026-04-16T13:02:04","modified_gmt":"2026-04-16T13:02:04","slug":"returpolicy","status":"publish","type":"page","link":"https:\/\/kulturlampan.se\/en\/returpolicy\/","title":{"rendered":"Returns policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"8338\" class=\"elementor elementor-8338\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-26f32e6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"26f32e6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-63c1a2b\" data-id=\"63c1a2b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ec376e elementor-widget elementor-widget-heading\" data-id=\"8ec376e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Returer &amp; \u00c5ngerr\u00e4tt<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa54b83 elementor-widget elementor-widget-text-editor\" data-id=\"fa54b83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Hos Kulturlampan har du alltid <strong>14 dagars \u00e5ngerr\u00e4tt<\/strong> fr\u00e5n den dag du mottagit din vara, i enlighet med distansavtalslagen.<\/p><p>Om du vill returnera en vara, v\u00e4nligen kontakta oss via e-post p\u00e5 info@kulturlampan.se s\u00e5 hj\u00e4lper vi dig vidare med din retur.<\/p><h3>S\u00e5 g\u00f6r du en retur<\/h3><p>1. Kontakta oss via e-post p\u00e5 info@kulturlampan.se och ange ditt ordernummer samt vilken\/vilka varor du \u00f6nskar returnera.<\/p><p>2. Vi skickar en retursedel via e-post samt information om hur du g\u00e5r vidare.<\/p><p>3. F\u00e4st retursedeln p\u00e5 f\u00f6rs\u00e4ndelsen och l\u00e4mna in paketet hos ditt n\u00e4rmaste ombud, om inget annat anges.<\/p><p>4. F\u00f6r st\u00f6rre, tyngre eller extra \u00f6mt\u00e5liga varor kontaktar du oss alltid innan retur, s\u00e5 hj\u00e4lper vi dig att boka r\u00e4tt returfrakt.<\/p><h3>Villkor f\u00f6r godk\u00e4nd retur<\/h3><p>F\u00f6r att en retur ska kunna godk\u00e4nnas beh\u00f6ver varan:<\/p><ul><li>vara oanv\u00e4nd<\/li><li>vara i of\u00f6r\u00e4ndrat skick<\/li><li>returneras komplett, inklusive eventuella tillbeh\u00f6r, skruvar, upph\u00e4ngningsdetaljer, monteringsanvisningar och \u00f6vriga delar<\/li><li>returneras i originalf\u00f6rpackning<\/li><li>vara v\u00e4l emballerad i ett skyddande ytteremballage, p\u00e5 motsvarande s\u00e4tt som vid<br \/>leverans<\/li><\/ul><h3>Viktigt att t\u00e4nka p\u00e5<\/h3><ul><li>Originalf\u00f6rpackningen f\u00e5r inte anv\u00e4ndas som ytteremballage om den riskerar att skadas under transport.<\/li><li>Packtejp f\u00e5r inte tejpas direkt p\u00e5 originalf\u00f6rpackningen, d\u00e5 skadad eller m\u00e4rkt originalf\u00f6rpackning kan p\u00e5verka varans v\u00e4rde.<\/li><li>Det \u00e4r alltid du som kund som ansvarar f\u00f6r att varan \u00e4r tillr\u00e4ckligt skyddad under returtransporten. Om varan eller emballaget \u00e4r skadat, ofullst\u00e4ndigt eller p\u00e5 annat s\u00e4tt hanterat mer \u00e4n vad som \u00e4r n\u00f6dv\u00e4ndigt f\u00f6r att fastst\u00e4lla dess egenskaper och funktion, f\u00f6rbeh\u00e5ller vi oss r\u00e4tten att g\u00f6ra ett v\u00e4rdeminskningsavdrag i enlighet med g\u00e4llande lagstiftning.<\/li><\/ul><h3><br \/>Returkostnad<\/h3><p>F\u00f6r returer inom Sverige g\u00e4ller f\u00f6ljande:<\/p><ul><li>Standardretur (mindre paket): 129 kr<\/li><li>St\u00f6rre, tyngre eller skrymmande varor: debiteras enligt faktisk returfraktkostnad<\/li><li>Pallgods: debiteras alltid enligt faktisk returfraktkostnad<\/li><li>S\u00e4rskilt \u00f6mt\u00e5liga produkter, s\u00e5som vissa st\u00f6rre armaturer eller produkter i gjutj\u00e4rn, glas eller metall, kan kr\u00e4va s\u00e4rskild returhantering. Kontakta oss alltid innan retur av dessa produkter.<br \/>Returkostnaden dras i samband med \u00e5terbetalningen, om inget annat \u00f6verenskommits.<\/li><\/ul><h3><br \/>\u00c5terbetalning<\/h3><p>N\u00e4r vi har mottagit och granskat din retur samt godk\u00e4nt b\u00e5de varan och emballaget, behandlar vi din \u00e5terbetalning.<\/p><ul><li>\u00c5terbetalning sker normalt inom 5\u201310 arbetsdagar efter att returen har hanterats.<\/li><li>Har du betalat med Klarna, meddelar vi Klarna n\u00e4r returen \u00e4r godk\u00e4nd och \u00e5terbetalningen hanteras d\u00e4refter av dem.<\/li><li>Har du betalat med annat betals\u00e4tt sker \u00e5terbetalning via samma betals\u00e4tt som anv\u00e4ndes vid k\u00f6pet, d\u00e4r det \u00e4r m\u00f6jligt.<\/li><\/ul><p><br \/>Vid fr\u00e5gor om \u00e5terbetalningar via Klarna \u00e4r du v\u00e4lkommen att kontakta dem direkt.<\/p><h3><br \/>Undantag fr\u00e5n \u00e5ngerr\u00e4tten<\/h3><p>\u00c5ngerr\u00e4tten g\u00e4ller inte f\u00f6r varor som:<\/p><ul><li>har specialbest\u00e4llts eller kundanpassats<\/li><li>tillverkats enligt kundens s\u00e4rskilda \u00f6nskem\u00e5l<\/li><li>har f\u00e5tt s\u00e4rskilda anpassningar av exempelvis m\u00e5tt, finish, f\u00e4rg, kabel, sockel, metallutf\u00f6rande eller annan specifikation<\/li><li>har monterats, installerats eller tagits i bruk p\u00e5 ett s\u00e4tt som g\u00f6r att varan inte l\u00e4ngre kan s\u00e4ljas som ny<\/li><\/ul><p>Om du \u00e4r os\u00e4ker p\u00e5 om din vara omfattas av \u00e5ngerr\u00e4tt \u00e4r du alltid v\u00e4lkommen att kontakta oss<br \/>innan retur.<\/p><h3>Reklamationer och transportskador<\/h3><p>Om din vara \u00e4r skadad vid leverans, felaktig eller om n\u00e5got saknas i din order, ber vi dig kontakta oss s\u00e5 snart som m\u00f6jligt p\u00e5 <a href=\"mailto:info@kulturlampan.se\">info@kulturlampan.se<\/a>.<\/p><h3>F\u00f6r snabbare hantering, bifoga g\u00e4rna:<\/h3><ul><li>ordernummer<\/li><li>en kort beskrivning av felet<\/li><li>tydliga bilder p\u00e5 produkten, emballaget och eventuell transportskada<\/li><\/ul><p>Vi hj\u00e4lper dig sj\u00e4lvklart vidare s\u00e5 snabbt vi kan.<\/p><h3>Kontakt<\/h3><p>Har du fr\u00e5gor om retur, \u00e5ngerr\u00e4tt, reklamation eller returfrakt \u00e4r du varmt v\u00e4lkommen att kontakta oss:<br \/><strong>Culture lamp<\/strong><br \/>\u2709 <a href=\"mailto:info@kulturlampan.se\">info@kulturlampan.se<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Returer &amp; \u00c5ngerr\u00e4tt Hos Kulturlampan har du alltid 14 dagars \u00e5ngerr\u00e4tt fr\u00e5n den dag du mottagit din vara, i enlighet med distansavtalslagen. Om du vill returnera en vara, v\u00e4nligen kontakta oss via e-post p\u00e5 info@kulturlampan.se s\u00e5 hj\u00e4lper vi dig vidare med din retur. S\u00e5 g\u00f6r du en retur 1. Kontakta oss via e-post p\u00e5 info@kulturlampan.se [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-8338","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returpolicy - Kulturlampan<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kulturlampan.se\/en\/returpolicy\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returpolicy - Kulturlampan\" \/>\n<meta property=\"og:description\" content=\"Returer &amp; \u00c5ngerr\u00e4tt Hos Kulturlampan har du alltid 14 dagars \u00e5ngerr\u00e4tt fr\u00e5n den dag du mottagit din vara, i enlighet med distansavtalslagen. 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